PRIVACY POLICY
Privacy Policy
Your privacy and the safety of our students are very important to us.
Last updated: 29 September 2026
This Privacy Policy explains how The Tuition Box AI (“we”, “our”, “us”) collects, uses, stores and protects personal information when you use TIA (Tuition Intelligence Assistant), our website and our services. It also explains how we handle student data, including safeguarding information, and the security measures we have in place.
1. Information We Collect
We may collect the following types of information:
Account information
Name, email address, role (e.g. student, parent, teacher) and school/organisation (if applicable).
Usage information
How you use TIA, including topics completed, progress and interaction data.
Content you provide
Answers, voice input, written work and images uploaded through features such as Homework Snap.
Safeguarding information
If a conversation or piece of content raises a potential safeguarding concern, this is securely flagged and made available to authorised school staff.
4. Children's Privacy
TIA is designed for use by students under the age of 16. We process children's personal data only with parental consent or school authorisation, where required. We take extra care to protect the privacy of children's data and only collect what is necessary to provide and improve the service.
5. Data Storage and Security
We take appropriate technical and organisational measures to keep personal information secure and protect it from unauthorised access, loss, misuse or disclosure.
Encryption
Data is encrypted in transit (HTTPS/TLS) and at rest.
Secure hosting
Student data is stored in secure, reputable cloud hosting infrastructure.
Restricted access
Access is limited based on user roles (e.g. students, parents, teachers, school admins).
Regular monitoring
We use monitoring and access controls to help keep the platform secure.
8. Your Rights
You can request to access, correct or delete your personal data. To do this, please contact us at info@thetuitionbox.com. We will respond in line with applicable data protection laws.
2. How We Use Information
We use the information we collect to:
3. Safeguarding and Student Safety
TIA includes safety systems that can detect and flag language or content that may indicate a safeguarding concern, such as references to sadness, bullying, self-harm or abuse.
TIA is not an emergency service. If a student is in immediate danger, we always encourage them to speak to a trusted adult or contact local emergency services.
6. Data Sharing
We do not sell student information to third parties. We may share information with:
Schools – with authorised staff at your school to provide and support the service.
Service providers – trusted third-party providers who help us operate the platform (e.g. secure hosting, analytics, AI and speech processing).
Legal and regulatory authorities – where required by law.
7. How Long We Keep Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including to provide the TIA service, comply with legal and contractual requirements, and to support safeguarding and educational needs. When data is no longer required, we securely delete or anonymise it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.